NEW FREE SHIPPING POLICY
By popular demand, free shipping is here to stay!
Why stop shopping when you can receive FREE SHIPPING?
Domestic Shipping: *Free shipping for orders over $50 on all ground shipments (FEDEX, LTLs, TLs) including oversized and HAZMAT. Includes Continental United States, Canada, Alaska, Hawaii, Puerto Rico, and US Virgin Islands. A flat rate of $7.99 will be applied to any purchase under $50.00. Does not include PR Aqua Products, HE Group Products, Mexico, international, or priority (2 day, overnight). ALL international drop shipments and orders for customer service/repair do not receive free shipping. Domestic drop shipments are free, excludes PR Aqua and HE Group Products.
Delivery Information: Most orders received by 4 PM Eastern Time are shipped the same day the order is received. For phone orders, in-stock conditions will be indicated for each product. Estimated standard delivery times are shown on the next page.
Rush Delivery: Delivery in 1 to 4 business days is available on most in-stock, nonoversized items. Additional charges vary by product. Call 877-347-4788 for details.
International Deliveries: Our International Sales Department can provide pro forma invoices and complete export services. Freight quotes will be provided at the time of your order. Please call the International Sales Department at 407-886-3939 or fax your order directly to them at 407-886-4884.
Physical Address: Only the US Postal Service (USPS) can deliver to Post Office Box addresses. Also, some carriers do not regularly deliver to remote locations.
Factory Direct Shipping: You will be notified when your items are coming from a source other than us. We currently do not provide online tracking for drop-shipped packages, but we can provide an estimated delivery date upon request. If the item is over $200 and you are paying with a credit card, we will charge the credit card for the merchandise at the time the order is placed. Freight, including any handling charges, will be billed later.
Minimum Order Charge: If the total price of your order is less than $50.00, there will be a flat rate of $7.99 applied to your order.
Environmental Packing Material: We are very concerned about the environment, so we reuse packing materials from our inbound freight, including peanuts, paper, cardboard and polystyrene foam. Our own loose fill material is starch-based, shredded cardboard or air-filled plastic, as appropriate to reduce weight and environmental impact.
DELIVERY OPTIONS AND ESTIMATED TIMES
We offer many shipping choices to fit your needs, including United Parcel Service (UPS), Federal Express (FedEx) and the United States Postal Service (USPS). For shipments that exceed the maximum weight and size dimensions of these carriers, we utilize several motor freight companies. All items are shipped FOB shipping point.
The estimated delivery times for orders received by 4:00 PM EST (in-stock items with credit approval) are shown in the table below. Our customer service staff will assist you in choosing the right delivery option.
Standard Ground Delivery: 1 to 7 business days (Monday through Friday—do not count weekends). Not a guaranteed delivery service. Tracking available. Maximum weight 150 lbs/carton.
3-Day Service: Guaranteed delivery within 3 business days. Tracking available. Maximum weight 150 lbs/carton.
2-Day Service: Guaranteed delivery within 2 business days. Tracking available. Maximum weight 150 lbs/carton.
Next Day Service: Available to most destinations. Guaranteed delivery by the end of the following business day. Tracking available. Maximum weight 150 lbs/carton.
USPS Express: Guaranteed delivery by the end of the following business day by the US Postal Service (can be delivered to Post Office Boxes). Tracking available.
USPS and Parcel Post (No COD): Priority postal service. No guaranteed delivery date, no tracking information. Used for Hawaii, Alaska, Puerto Rico and Guam orders. Maximum weight 70 lbs/carton.
Motor Freight* For most items, continental US delivery is within 7 to 10 business days (Monday through Friday, daytime hours—do not count weekends). The carrier will call and schedule the delivery.
*Motor freight is used for boxes weighing more than 150 pounds and/or too big for standard Ground delivery. The freight charge is prepaid by Pentair AES at time of shipment and added to your invoice.
CATCH OUR NEW SHIPPING DEALS!
Phone Orders and Tech Advice: +1 407 886 3939 • 2395 Apopka Blvd., Apopka, Florida 32703, USA