During this COVID-19 pandemic, Pentair global operations and supply teams are working diligently to help ensure our valued customers are getting the best possible service and delivery during this time. Despite our efforts, shipping delays may occur. Our customer service teams are available and ready to support you through this dynamic situation.


By popular demand, free shipping is here to stay!

Why stop shopping when you can receive FREE SHIPPING?

Free Shipping Policy: Subject to the terms, conditions, and exclusions set forth below, Pentair Aquatic Eco-Systems, Inc. and Pentair Aquatic Eco-Systems (Canada), Inc. (collectively, “PAES”) offers free Standard Ground Delivery* on orders of goods placed through PAES’ website or sold through the official catalog. This Free Shipping Policy only includes final delivery to the Continental United States, Canada, Alaska, Hawaii, Puerto Rico and US Virgin Islands. EXCLUSIONS: The Free Shipping Policy does not apply to the following types of orders and/or goods:

  • Orders the total dollar value of which is under $50.00 (US). A flat rate of $8.99 (US) will apply to all such orders shipped Standard Ground Delivery.
  • Orders or delivery of goods in connection with repair services, warranty items and/or returns.
  • Goods manufactured by (i) Faivre, (ii) Arvo-Tec, (iii) PCI, and (iv) AirSep Corporation.
  • International drop shipments of goods into the above referenced territories, including for goods from international suppliers which are not in the normal course of business held in inventory by PAES.
  • The following branded product lines and/or product categories: (i) fiberglass tanks; (ii) drum screen filters; (iii) radial flow settler; (iv) cyclonic bioreactor; (v) gas control column; (vi) low head oxygenators; (vii) vacuum degassers; (viii) Oxy Tower goods; (ix) fish pumps; (x) pressure packed columns; (xi) commercial carbon filters; and (xii) propeller driven bead filters.
  • Shipments to remote locations where customary Standard Ground Delivery Rates are not available through the carrier.
  • Rush Delivery (as described below).
  • Goods procured through a formal quote from PAES in connection with a project bid proposal, tender or other related solicitation.

**The PAES Free Shipping Policy DOES NOT cover and PAES shall not be responsible for obtaining customs clearance for the goods, broker fees, customs duties, taxes (including but not limited to sales, use, VAT and HST taxes) and fees.


Orders not qualifying for Free Shipping: For price quotes on shipping charges for all other orders for goods which do not qualify for free shipping, including international shipments, please contact a Contact Center team representative at Call 877-347-4788. Shipping charges may include process and handling fees.

Customs Clearance, Taxes, Duties and Fees: When ordering goods from PAES, whether such order falls under PAES’ Free shipping Policy or otherwise, the customer is responsible for assuring the goods can be lawfully imported to the destination country. The recipient of the goods will be the importer of record and must comply with all laws, rules and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, sales, use and value added taxes, and customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance, including obtaining a customs broker, must be fulfilled by the customer. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Delivery Information: For phone orders, in-stock conditions will be indicated for each product. Estimated standard delivery times are shown on the next page.


Rush Delivery: For an additional charges and fees, 3-Day Service, 2-Day Service, Next Day Service, and USPS Express are available. See terms of Shipping Method on the next page. Please contact a Contact Center team representative at Call 877-347-4788 for additional information and rates.

Physical Address: Only the US Postal Service (USPS) can deliver to Post Office Box addresses.

Factory Direct Shipping: PAES currently does not provide online tracking for drop-shipped packages, but we can provide an estimated delivery date upon request.


We offer many shipping choices to fit your needs, including United Parcel Service (UPS), Federal Express (FedEx) and the United States Postal Service (USPS). For shipments that exceed the maximum weight and size dimensions of these carriers, we utilize several motor freight companies. All items are shipped FOB shipping point.

The estimated delivery times for orders received by 12:00 PM EST (in-stock items with credit approval) are shown in the table below. Our customer service staff will assist you in choosing the right delivery option.

Shipping Zones MapsShipping Zones Maps

Standard Ground Delivery: 1 to 7 business days (Monday through Friday—do not count weekends). Not a guaranteed delivery service. Tracking available. Maximum weight 150 lbs/carton.

3-Day Service: Guaranteed delivery within 3 business days. Tracking available. Maximum weight 150 lbs/carton.

2-Day Service: Guaranteed delivery within 2 business days. Tracking available. Maximum weight 150 lbs/carton.

Next Day Service: Available to most destinations. Guaranteed delivery by the end of the following business day. Tracking available. Maximum weight 150 lbs/carton.

USPS Express: Guaranteed delivery by the end of the following business day by the US Postal Service (can be delivered to Post Office Boxes). Tracking available.

USPS and Parcel Post (No COD): Priority postal service. No guaranteed delivery date, no tracking information. Used for Hawaii, Alaska, Puerto Rico and Guam orders. Maximum weight 70 lbs/carton.

Motor Freight* For most items, continental US delivery is within 7 to 10 business days (Monday through Friday, daytime hours—do not count weekends). The carrier will call and schedule the delivery.

*Motor freight is used for boxes weighing more than 150 pounds and/or too big for standard Ground delivery. The freight charge is prepaid by Pentair AES at time of shipment and added to your invoice.


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Phone Orders and Tech Advice: +1 407 886 3939 • 2395 Apopka Blvd., Apopka, Florida 32703, USA

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